Refund Policy

This Refund Policy explains when VSquared 3D Prints (GSTIN 33AKDPV2425M1ZZ) will issue a refund, replacement, or reprint for orders placed on vsquared3dprints.in. It should be read together with our Terms & Conditions and Shipping Policy.

Orders for custom 3D printing services — including parts uploaded through the configurator, batch print jobs, and design-to-print work — are non-refundable once production has started.

Because each part is manufactured to your file, settings, and specifications, material and machine time cannot be recovered after printing begins. By placing a custom print order and completing payment, you acknowledge that you are purchasing a made-to-order manufacturing service, not an off-the-shelf product.

The only exception for custom print service orders is a quality failure attributable to us (see Section 4). Whether a situation qualifies as a quality failure, and whether we offer a reprint, replacement, or refund, is determined at VSquared 3D Prints’ sole discretion.

You may cancel a custom print order for a full refund only while your order status is still before printing has begun (typically “received” or “processing” and not yet “printing”). Use the cancel button on your order details page, or email us at vsquared3dprints@gmail.com with your order number.

Once any item in the order has entered the printing stage, cancellation is no longer available and no refund will be issued for that item.

If you believe a custom-printed part has a quality failure caused by our production process — for example significant layer separation, major dimensional deviation from the quoted file, wrong material or colour versus what you ordered, or a part that arrived broken due to inadequate packaging — contact us within 7 days of delivery (or within 7 days of self-pickup) with:

• your order number;
• clear photos of the part and any packaging damage; and
• a brief description of the issue.

We will review your report and may request additional photos or the return of the part. If we agree there was a quality failure on our side, we may, at our sole discretion, offer a free reprint, replacement shipment, partial refund, or full refund of the affected line item.

The following are not considered quality failures and are not eligible for refund:

• issues arising from the design of your uploaded file (thin walls, unsupported overhangs, incorrect scale, etc.);
• surface finish, layer lines, or minor blemishes normal to FDM/FFF 3D printing unless you ordered a specific finish we failed to deliver;
• parts that fail in use because the material or settings you chose were unsuitable for the application; or
• change of mind after production has started or after delivery.

Our catalogue includes both standard ready-made goods and items that can be personalised at checkout (for example engraved text or a chosen colour variant). Return eligibility depends on which type you order.

Physical products sold from our catalogue without personalisation may be eligible for return where the product page and your order confirmation mark the item as returnable. Returnable catalogue orders can be requested within 7 days of delivery from your order details page, subject to admin approval.

Returned items must be unused and in resalable condition with original packaging where applicable. Approved returns are refunded to the original payment method once we receive and inspect the goods.

Catalogue items that include any personalisation or customisation — such as engraved text, a customer-chosen colour from our swatches, or any other made-to-order variant — are treated as customized products. These orders have no return window and are non-refundable once production or personalisation has begun, even if the base product would otherwise be marked returnable on the catalogue page.

Because the item is manufactured or finished specifically for you, it cannot be resold. By completing payment on a customized catalogue order, you acknowledge that you are not entitled to a change-of-mind return.

The only exception is a quality failure on our side (wrong text, wrong colour, damaged in transit, etc.). Whether a situation qualifies, and whether we offer a reprint, replacement, or refund, is at VSquared 3D Prints’ sole discretion. Report issues within 7 days of delivery with your order number and photos.

Made-to-order catalogue items that are not held in stock (shown as “Made to order” on the product page) follow the same no-return-window rule as customized products.

Fees for custom design work, where quoted and accepted separately, are generally non-refundable once design work has commenced. Design-request deposits or charges are assessed on a case-by-case basis at our sole discretion if you cancel before work starts.

Approved refunds are issued to the original payment method via Razorpay. Please allow 5–7 business days for the amount to appear on your statement, depending on your bank or card issuer.

Shipping charges are non-refundable except where the entire order is cancelled before dispatch or where we agree the shipment was lost or damaged in transit due to our or the courier’s fault.

For cancellation, quality issues, or return requests, email vsquared3dprints@gmail.com or call +91 63692 24051 with your order number. We aim to respond within 2 business days.